ClinSkill is committed to ensuring adequate delivery of all our services including e-learning, Live Trainings and Software access (where applicable) and will deal reasonably and appropriately with all queries relating to our courses.
If technical problems stop you from accessing the content you have purchased, our support team will try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view audio/video files and access the software delivered over the internet. Provided you have the required connection and equipment, you will receive a full refund for all unused content purchased if we are unable to resolve the problem faced by you. Used content is that for which a course certificate has been issued.
Refund Policy for Non-Subscription Products
ClinSkill will offer a refund only if the user has not accessed any of the course content for the course that he/she has enrolled for and the Support team is unable to resolve the issue the student is facing after he/she has written to the support team at firstname.lastname@example.org or raised a support ticket at https://www.clinskill.com/support
All access to the our Virtual Learning centre at http://lms.clinskill.com is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables ClinSkill and our affiliates to monitor usage by any individual. When a refund request is received, ClinSkill reserves the right to track the usage by an individual (through his/her username and password) of the following:
Specific pages viewed
Frequency of use
Time period of use
IP address used
No refund will be granted if ClinSkill has reason to believe that an individual has viewed any of the information they have purchased.
ClinSkil reserves the right to charge a handling fee (15% of the original fee) for any refunds issued.
Any authorised refunds will be processed by ClinSkill within 15 days.
Refunds for Auto-Renewals and Subscriptions (Knowledgebase and Software Access)
Our Knowledgebase and Software access services are provided on a subscription basis. When you subscribe to our Knowledgebase or Software access products and make a payment via Paypal, your account will be set to manual renewal. An Invoice will be sent to you on the date of renewal and you have a choice to complete your renewal or not.
In certain cases we may provide the facility for auto-renewal to provide seamless services. You can chose to cancel your next auto-renewal by visiting https://www.clinskill.com/my-account/subscriptions/
Should you not cancel your renewal before the end of your prepaid term, your subscription will be auto-renewed at the end of it and your Paypal account will be charged with the same. You will receive a notification reminder 1 day before the renewal is due so that you have time to cancel the same should you not want to continue the subscription. You can also email your request for cancellation to email@example.com.
Please note: Once the renewal has been completed for a Subscription product such as a Knowledgebase or Software access, no refund shall be issued for the same. By Subscribing to our Knowledgebase and Software access you agree to our refund policy and Terms and Conditions.
Other Refund / Cancellation Policies
Please note this policy relates solely to the delivery of e-learning courses, Live Training courses, Knowledgebase and Software access purchased. For other aspects of refund and / or cancellation that relate to other services please refer to our standard terms and conditions of business which are available upon request.